FINANCIAL ASSISTANCE COORDINATOR at UNM Hospital (2024)

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FINANCIAL ASSISTANCE COORDINATOR

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Job ID
7108
Category
Accounting and Finance
Department
Financial Assistance
Location
Albuquerque, NM
Date posted
07/06/2024
Pay Rate
$18.71 - $28.07 Hourly

Department: Financial Assistance

FTE: 1.00
Full Time
Shift: Days

Position Summary:
Financial Assistance Coordinators are responsible for providing the patient with a positive experience by helping them understand potential insurance coverage for which they could be eligible. Financial Assistance Coordinators are the patients, UNMH Revenue Cycle and clinic teams point of contact for financial assistance questions and application process. The Financial Assistance Coordinator is also able to set up payment plans and assist with billing questions when working in collaboration with Customer Service. Ensure adherence to Hospital sand departmental policies and procedures. No patient care assignment.

Detailed responsibilities:
* Coordinate and serve as point of contact all financial assistance related questions for the patient. Communicate with patients to identify and understand financial histories and all relevant patient information Coordinate and serve as point of contact all financial assistance related questions for the patient. Communicate with patients to identify and understand financial histories and all relevant patient information
* Gather and Research all relevant information required via interview to process financial assistance requests such as application history and what the patient currently owes. Document all communication in the Financial Assistance Application
* Assessing patient eligibility for Medical Assistance, Emergency Medical Assistance, Community Programs, and Government Programs: a. Assess and offer payment alternatives which may include applying for UNMH’s financial assistance program, alternative county programs, or receiving care closer to home. b. Have a full understanding of EMSNC (Emergency Medical Services for Non-Citizens, NM Insurance Pool, Medicaid, Medicare and other grants offered at UNMH as coverage may apply to the patients they serve. c. Must be certified in NM Insurance Exchange program
* Work to eliminate barriers to access financial coverage or charity care by working with patient and community agencies for documentation needs
* Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patient’s eligibility for charity care programs by calculating their Federal Poverty Level (FPL) percentage: a. determine the patient’s financial ability to pay and explain charity care program and benefits to the patient b. Initiate the financial screening process as appropriate to evaluate eligibility for assistance programs. Assist the patient in gathering supporting financial documentation
* After determination of eligibility update Cerner and Soarian systems to reflect appropriate coverage and remove non applicable coverage
* Communicate financial coverage status and applicable financial decisions with all appropriate parties: patient and/or family
* Explain UNMH’s payment policy to patients if a program is not available
* Document all patient encounters and those made on behalf of patients; complete and submit billing documentation as appropriate; maintain current and comprehensive client files. Files may contain documents held for safe keeping on behalf of a client
* COMMUNICATION - Handle patient inquiries, complaints and customer service issues by phone, in person or via the email; research and resolve the issue
* CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees

Qualifications

Related Education and Experience may be substituted for one another on a year for year basis.

Education:

Nonessential:
* Bachelor's Degree

Experience:
Essential:
2 years directly related experience

Nonessential:
4 years difectly related experienceBilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, Va\ietnamese, or Navajo

Credentials:
Essential:
* Health Exchange Cert within 18 months

Physical Conditions:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working conditions:
Essential:
* No or min hazard, physical risk, office environment
* May be required to travel to various work sites

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FINANCIAL ASSISTANCE COORDINATOR at UNM Hospital (2024)

FAQs

What does a financial coordinator do in a hospital? ›

JOB DUTIES

Establishes all financial arrangements, refers appropriate cases to other agencies, internal and external, to assist patients with discharge/post hospital care. Interacts closely with Utilization Review and Patient Business Services to ensure correct and timely reimbursement.

What is the UNM Care Program? ›

UNM Care and Out-of-County Care are programs to help you pay medical costs for health care services at UNM Hospital. UNM Care and Out-of-County Care are not insurance. Our goal is to help you pay for the care you need, so you don't postpone or avoid getting treatment.

What is the role of finance coordinator? ›

Description: The Finance Coordinator is responsible for overseeing, coordinating and administering the financial records, systems and processes of the Society, including accounting, bookkeeping, payroll and benefits, record keeping, banking, insurance and all related financial and office administration.

Who handles finances in a hospital? ›

The health finance manager is responsible for budgeting, preparing financial statements, managing payables, and maintaining an organization's patient and client accounts. The patient accounts manager is responsible for billing and collecting payments from patients for services rendered by healthcare providers.

What is UNM hospital known for? ›

UNM Health is New Mexico's only Level I Trauma Center—we care for patients with the most complex conditions from across the state. Additionally, we are the first NIH-designated Comprehensive Cancer Center and award-winning Advanced Care Stroke Center.

What programs is UNM known for? ›

The most popular majors at University of New Mexico include: Health Professions and Related Programs; Business, Management, Marketing, and Related Support Services; Psychology; Biological and Biomedical Sciences; Engineering; Education; Visual and Performing Arts; Social Sciences; Liberal Arts and Sciences, General ...

Does UNM offer financial aid? ›

UNM Student Financial Aid Office

The mission of the UNM Financial Aid Office is to provide UNM students with the timely delivery of financial assistance while maintaining accountability and proper stewardship of the public, institutional, and private funds with which it is entrusted.

What does a financial treatment coordinator do? ›

Prepare financial treatment plans, calculate fees based on fee schedules and present plan options to patient. Make all financial arrangements with patient after doctor has left the consultation.

What does a finance manager do in a hospital? ›

Healthcare finance managers are typically responsible for day-to-day financial operation of a hospital, clinic, physicians' group practice, managed care organization or public health agency. Their duties can include contract reviews, financial reporting and analysis, budgeting and compensation evaluation.

What is the primary role of financial management in healthcare? ›

The primary role of financial management is reducing risk and managing finances to reach a healthcare organization's goals. Providing healthcare requires a robust and organized administrative backbone, and what that looks like will vary between one healthcare organization and the next.

What is the role of the coordinator in healthcare? ›

A care coordinator is a health care professional responsible for managing patient care by monitoring treatment plans, educating patients on their conditions, and connecting them to relevant health care providers.

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